Trek to Chopta - Deoriatal - Chandrashila

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• IS

  Story by

  Saurabh Jairath

  Rated : 2

  14-04-2020

  'Badly need to work on their website to sync information. Booked a trip (3 room) with them (ac cottage stay) for Rishikesh with 100% refund policy as per the link shared in mail. But I was surprised when on the next day of booking, I received the message saying that the cottage I paid for and received a booking confirmation has been allocated to someone else. Instead I had to pay extra for a non ac tent(with cooler instead of ac) property at the similar location. But the bad experience did not end there. When we had to cancel the room for 5 of the members, they applied a cancellation fees which was not stated anywhere in cancellation policies on website link. I will not suggest anyone to use this site. Please book directly to avoid any such inconvenience and surprises owing to misleading policies. Note: I had contacted the property owner directly and he had quoted a lower price(all inclusive package via mail) on direct booking than thegreatnext. So think hard before opting for TGN if you gave option to reach owner directly. We had opted for TGN only based on the full refund policy that the site stated. Edit: I would acknowledge the efforts from Tanvi from thegreatnext who tried to accomodate the updated requirements. I have given 2* only because of her inputs. However, I would like to point out that my concern is not with any person but it is with lack of clarity with policies and syncing with the property owners at the end of Thegreatnext website. This is a major drawback that needs to be bridged.'