Cancellation policy
The refund policy for cancellations is specified below:
30 days or more – 90% of the total amount paid
Between 15-29 days – 70% of the total amount paid
Between 8-14 days – 35% of the total amount paid
Between 0-7 days – No refund
Rules on trip
Climbing, abseiling or related activity without gear or supervision of our staff is strictly not permitted.
MP3 players, iPods, cell phones, smartphones, and Bluetooth devices are not allowed while climbing, abseiling, top-roping, leading or belaying.
Do not climb directly below other climbers. Wait for you turn to climb or abseil.
Do not intentionally distract climbers or belayers.
Watch out for falling climbers and stand clear of fall zones and swing zones.
No barefoot climbing, hiking or abseiling.
No free soloing.
No running on cliff tops and rock edges.
Keep minimum 5 feet distance from the edge of the cliff at all times.
Do not lay down or sit directly below boulders.
If you spot or belay, stay focused on the climber at all times.
Do not wander off on your own in the wilderness.
Wait for your turn and await our instructors signal.
No eating or drinking while belaying or spotting.
Always perform safety checks before climbing. Check and recheck yourself and your partner’s knots, harnesses, and equipment.
Always use clear climbing commands.
No one is permitted to belay, tie in, mock-lead, or lead climb until they pass Vertical Bug pre-requisites.
Videotaping of any courses or instruction is prohibited.
Consumption of alcohol and/or controlled substances is not permitted at Vertical Bug. Anyone suspected of being under the influence will be asked to leave immediately.
Intimidating, harsh, or violent language and actions taken towards any members and staff will not be tolerated and will result in immediate removal.
Vertical Bug have the right to abort activity temporarily or permanently for unsafe or inappropriate behavior.
Any willful refusal to<
Additional instructions, booking policies, terms and conditions
Participants under the age of 18 must have their parent or legal guardian’s consent. Extended family and friends of parents are not legitimate guardians.
Adhere to the rules, abide by any notices or warnings, follow the instructions of our staff and instructors, and alert your fellow climbers and participants to possible dangers or unsafe practices. Failure to follow any of the rules can result in restrictions on certain participation privileges. Vertical Bug staff have the right to abort the activity for failure to comply safety norms.
The rules may be amended at any time without warning. Vertical Bug staff has been instructed to enforce rules through whichever means they see fit.
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